Support
Email us at
stringry@stayloyal.app
Tell us your iPhone model, iOS version, and what happened. A screenshot helps. We reply as soon as we can, usually within a few business days.
Common questions
How do I remove ads?
Buy Stringry Pro or Stringry Ultimate in the app. Both are one-time purchases, not subscriptions. Pro removes ads and the free version’s limits; Ultimate adds every pattern and photo pages.
I bought Pro or Ultimate. How do I get it on another iPhone?
Sign in with the same Apple Account, open Stringry, go to Settings, and tap Restore Purchases.
Can I get a refund?
Apple handles App Store payments and refunds. You can request one at reportaproblem.apple.com.
Where are my prints saved?
In Stringry’s sketchbook, on your iPhone only. To keep a copy somewhere else, open a print’s share card and save it to Photos or share it.
Will I lose my pages if I delete the app?
Yes. Stringry keeps pages only on your iPhone and has no account to sync them, so deleting the app deletes them. Save any prints you want to keep to Photos first.
Which iPhones does Stringry work on?
iPhones running iOS 26 or later. On iPhone Duo you fold the book for real; on other iPhones you swipe the cover shut.
How do I change my ad privacy choices?
To allow or stop tracking, go to Settings › Privacy & Security › Tracking on your iPhone. In Europe, the UK, and Switzerland, you can also review your ad consent in Stringry’s Settings. The Privacy Policy has the details.